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Returns & Refunds

Returns & Refunds

You have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags and original packaging.

How to Start a Return

01

Contact Us

Email kffitwears@gmail.com with your order number and the item you would like to return.

02

Wait for Approval

Please wait for KFFIT to confirm your request and send return instructions before mailing your item.

03

Send It Back

If your return is approved, use the return label and instructions provided by KFFIT.

Return Eligibility

To be eligible, your item must be in the same condition that you received it: unworn or unused, with its tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damaged or Incorrect Item?

Please inspect your order upon reception and contact us as soon as possible if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Include your order number and clear photos.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact kffitwears@gmail.com.

Returns & Refunds Questions

Which items are eligible for return?

Items must be unworn or unused, with tags and original packaging, and must be returned within 30 days after receipt. Proof of purchase is required.

Which items cannot be returned?

Sale items and gift cards are not eligible for return. Custom or personalised items may also be excluded where applicable. These exclusions do not limit rights that cannot legally be excluded.

How do I request a return?

Email kffitwears@gmail.com with your order number and the item you want to return. Wait for approval and instructions before sending the item.

Can I exchange an item?

The fastest way to get a different item is to request a return for the eligible item. Once the return is accepted, place a separate order for the replacement.

When will I receive my refund?

After we receive and inspect the item, we’ll notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the funds.

What if my order arrives damaged or incorrect?

Inspect your order when it arrives and email kffitwears@gmail.com as soon as possible with your order number and clear photos so KFFIT can review the issue.

Do EU customers have a cancellation period?

For merchandise shipped into the European Union, a consumer’s right to withdraw from an online purchase may apply within 14 days after delivery, subject to applicable exceptions. The 30-day KFFIT return policy applies as described above. Nothing in this policy limits mandatory consumer rights.

Where should I send an approved return?

Please request and receive return approval and instructions before mailing anything. Approved returns may be sent to:
KFFIT Returns
1654 Grand Ave
Baldwin, NY 11510
United States

Questions about a return?

Email KFFIT
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